Return Policy

Last updated: October 2, 2026

30-day returns

You can return any ProFlex item within 30 days of the day it was delivered.

Condition of returned items

To be accepted, an item must be unworn, unwashed and in its original packaging. Trying an item on to check the fit is fine.

How to start a return

Email us at ProFlexSupport@gmail.com with your order number and the item you want to return. We will reply with the return address and instructions. Please do not send anything back before you hear from us.

Return shipping

You are responsible for the cost of shipping a return back to us. We recommend using a tracked service, because we cannot refund items that do not reach us.

Refunds

Once we receive and inspect your return, we will email you to confirm whether it has been approved. Approved refunds are sent to your original payment method. Your bank or card issuer may take a few extra days to show the refund.

Exchanges

If you would like a different item instead of a refund, tell us when you email and we will help arrange it.

Damaged, defective or incorrect items

If your order arrives damaged, defective or is not what you ordered, email us within 30 days of delivery with your order number and a photo. We will send a replacement or refund you.

Questions

Contact us at ProFlexSupport@gmail.com.